The receptionist checked me in herself (nice!).....the optometrist assistant was fast & efficient......and Dr. Kang was extremely helpful & more thorough in her vision testing than I have experienced in years......the assistance/advice I received while choosing eyewear was also excellent! Very satisfying experience!
Been my eye dr for the last 10 years. They have taken care of me and my family well.
My wife and I both came in as new patients. We were treated with courtesy and respect and appreciated the time that each professional spent with us. It was a great experience and we both felt confident that we are in good hands.
I came here for an annual eye exam/refraction under the Vision Care benefit of Scan. In checking in online I was offered an opportunity to get a new Optos scan for a nominal fee although it was made clear that it would not be covered as a preventive service under my plan. I chose to defer that decision until I could discuss it with the doctor and there was no pressure either way. I asked about this again on check-in when I arrived and was told that I was welcome to discuss it with the doctor. I was called back close to my appointment time and Amanda, the tech, did an efficient job of checking my vision and also explained the advantages of the Optos scan to the point that I decided to have it done (also saving me the trouble of having a dilation, always nice to avoid if not needed here in sunny Southern California). I then met Dr. Mulick and she went over the scan results with me, pointing out the advantages of Optos over the data accessible on older retinal photos. She performed an exam and spent a lot of time explaining choices available in types of glasses for various activities. She was bright and personable; I appreciated her efforts. Overall, the visit was a good experience. While that scan may be covered at some point in the future, I am glad that I had it done even though it was not an insurance benefit now.
Professional and friendly
Usually, if the first person, I come in contact with at a business, and it's a horrible impression, I would, for sure give it, 1 star, but since, this is the second time, I have visited this eye center and it has been "AWESOME", both times, except, for the horrible receptionist at Azul!!! I had the same Doc, (Stephanie Mulick) very nice and personable. The check-in was quick, plus got me in early. Angelica, was very nice and welcoming. My tester was Amanda, very nice friendly also. There is also, a nice eyewear section.
Giving 4 stars - Tayani was able to get me in quickly for my eye irritation, the doctor was lovely. However, the whole purpose of the quick appointment feels defeated due to an issue with my prescription. When I went to pick it up, the eye drops were missing from the script, so I called the office, had to leave a message for a call back, now here I am 2 days later, still no call back or resolution on the script, and an itchy eye. I have a 1 week follow up scheduled and won't show the progress I should be. Very frustrated by this situation.
Everyone was attentive, effective, efficient during my visit. Sheri an eye/vision assistant was especially helpful with clear explanations of each procedure. This was very important for me to understand each part.
